Returns & Exchanges
At Utopia Jewellery, we want you to be completely enchanted by your purchase; if you are not entirely satisfied, we offer a seamless 30-day return policy for all unworn and original condition pieces.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully place the jewellery in its original Utopia gift box and velvet pouch to ensure it remains protected during transit.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
Quality Inspection & Refund
Once our artisans verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing